Refund and Exchange Policy

Thank you for your interest in TP Surgery Care products! We understand that sometimes purchases need to be returned, and we want to make the process as smooth as possible. This policy outlines the conditions under which you can return a product and receive a refund.

Initiating a Return:

  • To return an item, please contact us within 14 days of receipt at refund@tpsurgerycare.com. Be sure to include your original order number and the reason for your return.
  • We require a copy of your original invoice with your return request.

Return Conditions:

  • Only unused items in their original sealed packaging are eligible for return. Items showing signs of wear or use will not be accepted.
  • Custom-made products are not returnable under any circumstances.
  • We accept returns for incorrect shipments, faulty, or damaged goods within 10 business days of receipt. Please contact us immediately upon discovering any issues.

Return Shipping:

  • You are responsible for the cost of return shipping, insurance, and handling.
  • We recommend using a trackable shipping method to ensure your return arrives safely. TP Surgery Care is not liable for lost return packages.

Refunds:

  • Once we receive your returned item and verify it meets the return conditions, we will issue a full refund for the purchase price, excluding original shipping fees.
  • Refunds will be processed within 3-4 weeks of receiving your return. We will issue the refund to the original payment method used for the purchase.

Restocking Fees:

  • A restocking fee will be applied to all returns except those due to incorrect shipments, faulty, or damaged goods:
    • 20% for unopened items returned within 14 days of receipt.
    • 30% for unopened items returned between 14-45 days of receipt.
    • No credit will be issued for returns received after 45 days.

Additional Information:

  • All returned items must include all original accessories, manuals, and documentation that were shipped with the product.
  • We are not responsible for additional damage caused by improper packaging during return shipment.
  • This policy applies to all purchases made on the TP Surgery Care website.

We encourage you to review this policy carefully before making a purchase. If you have any questions, please don’t hesitate to contact us at info@tpsurgerycare.com.